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Customer Portal
User Management

User Management

The User Management page lets the device owner add other people (called operators) who can log in and use the centrifuge. Operators have limited or full access depending on what you grant them.

Only the device owner (the person who registered the device) can add, edit, or remove operators. If you are an operator, you can view the user list but cannot make changes.

Navigate to Users from the top navigation.


The Team Structure

At the top of the page is an organogram (org chart) showing:

  • Owner card (top, with a 👑 crown icon) — the person who registered the device. This cannot be changed.
  • Operator cards (below, connected by a line) — everyone you have added as an operator.

Each card shows the person's name, username, role badge, and a summary of their permissions.


Stats at the Top

StatWhat it means
Total UsersEveryone who has access to this device
OwnerAlways 1 — the device owner
OperatorsNumber of operator accounts you have added

Adding an Operator

Scroll down past the organogram to the Add Operator section.

Fill in the fields:

Identity

FieldNotes
UsernameRequired. The operator will use this to log in
Full NameOptional
EmailOptional
PasswordRequired. Minimum 8 characters

Access Level

Choose what the operator can do:

OptionWhat it means
⚡ Full AccessThe operator has the same permissions as the device owner — full control over everything
(custom)If Full Access is off, you can set individual permissions below

If Full Access is off, you can set:

PermissionWhat it controls
📋 Use PresetsWhether this operator can create and run preset programmes
Display AccessWhich parameter the operator can enter: RPM only, RCF only, or Both

Click Add Operator when done. A success message confirms the operator has been added and they appear in the organogram.


Editing an Operator

In the organogram, click the ✎ Edit button on an operator card. A modal opens with the operator's current details pre-filled.

You can change:

  • Full Name
  • Email
  • Password (leave blank to keep the current password unchanged)
  • All permission settings

Click Save Changes when done.


Removing an Operator

Click the ✕ Delete button on an operator card. You will be asked to confirm. Once confirmed, the operator account is permanently deleted and they can no longer log in.


Permission Summary Examples

What you setWhat the operator sees
Full AccessEverything unlocked — same as owner
Limited, Presets on, Both displayCan enter RPM or RCF, can run presets
Limited, Presets off, RPM onlyCan only enter RPM, cannot use presets
Limited, Presets off, RCF onlyCan only enter RCF, cannot use presets